Senior Manager, Technical Support Engineering - Cloud

Role description

Role Overview

As the Senior Manager of Technical Support Engineering - Infrastructure, you'll own, scale, and continuously improve CoreWeave's infrastructure support function — a large, globally distributed 24/7/365 organization of skilled engineers who resolve customers' most complex technical challenges with deep expertise, efficiency, and empathy.

What You Will Do

You'll operate at the department level, setting the technical and operational bar for the entire function and designing the operating systems (coverage/staffing model, Direct-to-Expert partnerships, quality program, metrics) that let support scale reliably. You'll lead with empathy and invest in each person's growth, while building the structure and processes that let the team scale with CoreWeave's hyper-growth without compromising the culture.

Why It Might Be a Fit

You're an expert in what it takes to be an excellent leader and foster an environment in which people are excited and inspired to participate. You love to dive into problems, test for solutions, and enjoy engaging with customers. You're excited and curious about AI.

Requirements

• 5+ years of people-leadership experience
• 8+ years total in technical support/operations
• Strong background in Linux, containerization technologies, and Kubernetes
• Experience at a hyperscaler or cloud infrastructure provider is a strong plus

Benefits

• Medical, dental, and vision insurance
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption