Technical Solutions Manager

Role description

Role Overview

The Technical Solutions Manager will lead strategic customer relationships, define customer requirements, and drive end-to-end program execution to ensure successful adoption and customer satisfaction. The team is responsible for educating prospective customers on the technical value of CoreWeave, designing and defining customer deliverables and integration points, onboarding and enabling customers, and ensuring the successful ongoing operations of CoreWeave within customer environments.

What You Will Do

In this role, you will lead strategic customer relationships, define customer requirements, drive end-to-end program execution, engage with stakeholders/influence product strategy, foster collaboration, build strong relationships, proactively manage risks, measure success, and drive improvements.

Why It Might Be a Fit

We believe in investing in our people and value candidates who bring unique backgrounds. If you love to help solve challenging technical problems, are curious about the latest and greatest technologies in the AI space, and are an expert in managing conflict and achieving mutually beneficial technical outcomes, you might be a good fit.

Requirements

• B.S. in Computer Science or a related technical discipline, or equivalent experience
• 5+ years of experience in technical program management, customer success management, or professional services delivery management, with a focus on cloud infrastructure and AI/ML applications
• Strong communication skills through both long-form documents and short-form/asynchronous communications with internal and external stakeholders
• Proven track record of successfully organizing and coordinating the efforts of multiple teams to deliver long-running, complex projects with visibility to senior stakeholders
• Experience with multiple staples of leadership, with the ability to work in a bottom-up leadership-style organization that focuses on enablement, communication, organization, and inspiration over task management
• Demonstrated experience with proactive self-management, with examples of recognizing when to seek help and is willing to ask for it in a timely manner within a safe environment
• Experience with client management within a cloud infrastructure landscape, ideally with an understanding of the fundamentals of Kubernetes, GPU compute, AI/ML, and high-performance computing

Benefits

• Family-level Medical Insurance
• Family-level Dental Insurance
• Generous Pension Contribution
• Life Assurance at 4x Salary
• Critical Illness Cover
• Employee Assistance Programme
• Tuition Reimbursement