Technical Support Engineer (Bare Metal)

Role description

Role Overview

The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform.

What You Will Do

Provide high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud. Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying root causes and escalating when necessary.

Why It Might Be a Fit

We believe in investing in our people and value candidates who bring unique backgrounds—even if you don’t check every box. If some of this describes you, we’d love to talk.

Requirements

• Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting.
• Demonstrated experience driving resolutions and continuous improvements across cross-functional environments and teams within a data center environment.
• Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command-line proficiency.
• Experience with NVIDIA GPUs, SuperMicro systems, Dell systems, high-performance computing (HPC), and large-scale data center environments.
• Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools.
• Hands-on experience with firmware updates, BIOS configurations, and driver management.
• Experience analyzing system logs and debugging issues across firmware, drivers, and hardware layers.
• Experience working with Jira, Confluence, Notion, or other issue-tracking and documentation platforms.
• Experience in scripting and automation (Python, Bash, Ansible, or similar).

Benefits

• Family-level Medical Insurance
• Family-level Dental Insurance
• Generous Pension Contribution
• Life Assurance at 4x Salary
• Critical Illness Cover
• Employee Assistance Programme
• Tuition Reimbursement